{"xsrfToken":"cfa696c461cca9115e974ef42a27529ec14f4803_lout","branding":{"id":"75","key":"bela","name":"Atención al cliente Bela","portalBaseUrl":"/servicedesk/customer/portal/75","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/75/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d94c66","headerLinkHoverBGColor":"#d94c66","headerBadgeColor":"#d94c66"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/727408be-80fc-4d49-9c47-7f4d012809a1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDRmYzJhZi04NmIxLTQwZjktOTI0NS1iZmUyNWEzMjk0OTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcyNzQwOGJlLTgwZmMtNGQ0OS05YzQ3LTdmNGQwMTI4MDlhMSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NTc1MTYsIm5iZiI6MTczODc1NjkxNn0.eLiRTsNlDqNEXnmehepGBplfu5lAQk1dSSk79Ml3pag&client=ad4fc2af-86b1-40f9-9245-bfe25a329492&mode=fit","logoId":"727408be-80fc-4d49-9c47-7f4d012809a1","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al centro de asistencia de Farmashop","sharedPortalName":"Jira Farmashop","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenido al centro de asistencia de Farmashop","sharedPortalName":"Jira Farmashop","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f3041e97-d687-42e1-af9a-62bdb002140c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDRmYzJhZi04NmIxLTQwZjktOTI0NS1iZmUyNWEzMjk0OTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzMDQxZTk3LWQ2ODctNDJlMS1hZjlhLTYyYmRiMDAyMTQwYyI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NTc1MTYsIm5iZiI6MTczODc1NjkxNn0.2hYhB8ITKknlm4UZl59WpEiXaB5EkyyhJGiAjdFoAiI&client=ad4fc2af-86b1-40f9-9245-bfe25a329492&height=300&mode=fit","bannerMediaApiFileId":"f3041e97-d687-42e1-af9a-62bdb002140c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"75","key":"bela","projectId":10121,"serviceDeskId":75,"name":"Atención al cliente Bela","description":"<p>¡Te damos la bienvenida! Puedes generar una solicitud para Bela con las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/75","onlyPortal":false,"reqTypes":[{"id":"10622","name":"Consultas","descriptionHtml":"","callToAction":"Consultas","introHtml":"<p>¿Tienes alguna pregunta? Envíala aquí.</p>","icon":10320,"iconUrl":"https://farmashop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[132],"key":""},{"id":"10881","name":"Operación 900","descriptionHtml":"","callToAction":"Operación 900","introHtml":"","icon":10318,"iconUrl":"https://farmashop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[132],"key":""},{"id":"10623","name":"Pedidos","descriptionHtml":"","callToAction":"Pedidos","introHtml":"","icon":10321,"iconUrl":"https://farmashop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[132],"key":""},{"id":"10621","name":"Reclamos","descriptionHtml":"","callToAction":"Reclamos","introHtml":"<p>Envía una solicitud o comunica un problema.</p>","icon":10306,"iconUrl":"https://farmashop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[132],"key":""},{"id":"10628","name":"Sugerencias","descriptionHtml":"","callToAction":"Sugerencias","introHtml":"","icon":10310,"iconUrl":"https://farmashop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[132],"key":""}],"reqGroups":[{"id":132,"name":"General"}],"orderMapping":{"132":[10621,10622,10623,10628,10881]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":75,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BELA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDRmYzJhZi04NmIxLTQwZjktOTI0NS1iZmUyNWEzMjk0OTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTgxMTYsIm5iZiI6MTczODc1NjkxNn0.zH3b9aRf8RNJ1l7XgqFaI7W6GGGDdAlkUrbDiofFZvE","targetCollection":"upload-project-10121","endpointUrl":"https://api.media.atlassian.com","clientId":"ad4fc2af-86b1-40f9-9245-bfe25a329492","tokenDurationInMins":20}},"reqCreate":{"id":10621,"projectId":10121,"form":{"name":"Reclamos","descriptionHtml":"","callToAction":"Reclamos","intro":"<p>Envía una solicitud o comunica un problema.</p>","instructions":"","icon":10306,"iconUrl":"https://farmashop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11173","fieldConfigId":"11397","label":"Tipo de reclamo:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"16087","label":"Club B","selected":false,"children":[]},{"value":"14001","label":"Entrega","selected":false,"children":[]},{"value":"14282","label":"Pagos con tarjeta","selected":false,"children":[]},{"value":"13311","label":"Producto faltante","selected":false,"children":[]},{"value":"13564","label":"Producto averiado","selected":false,"children":[]},{"value":"13289","label":"Promociones y precios","selected":false,"children":[]},{"value":"13454","label":"Error en precio o facturación","selected":false,"children":[]},{"value":"13291","label":"Insatisfacción en la atención","selected":false,"children":[]},{"value":"14281","label":"Desconocimiento de compra","selected":false,"children":[]},{"value":"13313","label":"Otro","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11188","fieldConfigId":"11416","label":"Canal de venta","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13305","label":"Pedido por WhatsApp","selected":false,"children":[]},{"value":"13566","label":"Pedido telefónico","selected":false,"children":[]},{"value":"13307","label":"Pedido mayorista","selected":false,"children":[]},{"value":"13308","label":"PedidosYa","selected":false,"children":[]},{"value":"13306","label":"Encomienda","selected":false,"children":[]},{"value":"13325","label":"Presencial ","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11170","fieldConfigId":"11394","label":"Nombre y Apellido :","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11171","fieldConfigId":"11395","label":"Documento de Identidad :","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11172","fieldConfigId":"11396","label":"Teléfono de contacto :","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12101","fieldConfigId":"12406","label":"Local","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"16016","label":"Bela 201 - Unión","selected":false,"children":[]},{"value":"16017","label":"Bela 202 - Piedras Blancas","selected":false,"children":[]},{"value":"16018","label":"Bela 203 - Centro","selected":false,"children":[]},{"value":"16019","label":"Bela 204 - Las Piedras","selected":false,"children":[]},{"value":"16020","label":"Bela 205 - Barrio Reus","selected":false,"children":[]},{"value":"16021","label":"Bela 206 - Salto","selected":false,"children":[]},{"value":"16022","label":"Bela 207 - Maldonado","selected":false,"children":[]},{"value":"16023","label":"Bela 208 - Colón","selected":false,"children":[]},{"value":"16024","label":"Bela 209 - Cordón","selected":false,"children":[]},{"value":"16025","label":"Bela 210 - Pando","selected":false,"children":[]},{"value":"16026","label":"Bela 211 - Ciudad de la costa","selected":false,"children":[]},{"value":"16027","label":"Bela 212 - Punta de Rieles","selected":false,"children":[]},{"value":"16028","label":"Bela 213 - San Carlos","selected":false,"children":[]},{"value":"16029","label":"Bela 214 - Tres Cruces Shopping","selected":false,"children":[]},{"value":"16030","label":"Bela 215 - Minas Shopping","selected":false,"children":[]},{"value":"16031","label":"Bela 216 - Punta del Este Shopping","selected":false,"children":[]},{"value":"16032","label":"Bela 217 - Paso Molino","selected":false,"children":[]},{"value":"16064","label":"Bela 219 - Salto 2","selected":false,"children":[]},{"value":"16065","label":"Delivery","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11323","fieldConfigId":"11559","label":"Correo electrónico:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"¿Cuáles son los detalles de la solicitud?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11681","fieldConfigId":"11961","label":"Usuario asignado","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"14823","label":"Alejandra Radmilovich ","selected":false,"children":[]},{"value":"14836","label":"Gianfranco Gatti","selected":false,"children":[]},{"value":"15830","label":"Constanza Viera","selected":false,"children":[]},{"value":"15831","label":"Julieta Coore","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11962","fieldConfigId":"12254","label":"Canal de ingreso del reclamo","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"15587","label":"WhatsApp ","selected":false,"children":[]},{"value":"15588","label":"Telefónico","selected":false,"children":[]},{"value":"15589","label":"Presencial","selected":false,"children":[]},{"value":"15594","label":"Formulario web","selected":false,"children":[]},{"value":"15997","label":"RRSS","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10000","label":"1","selected":false,"children":[]},{"value":"1","label":"2","selected":false,"children":[]},{"value":"2","label":"3","selected":true,"children":[]},{"value":"3","label":"4","selected":false,"children":[]},{"value":"4","label":"5","selected":false,"children":[]},{"value":"5","label":"6","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/75/create/10621","requestValidateBaseUrl":"/servicedesk/customer/portal/75/validate/10621","calendarParams":{"firstDay":1,"date":"2025-02-05T09:01:56-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDRmYzJhZi04NmIxLTQwZjktOTI0NS1iZmUyNWEzMjk0OTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTgxMTYsIm5iZiI6MTczODc1NjkxNn0.zH3b9aRf8RNJ1l7XgqFaI7W6GGGDdAlkUrbDiofFZvE","targetCollection":"upload-project-10121","endpointUrl":"https://api.media.atlassian.com","clientId":"ad4fc2af-86b1-40f9-9245-bfe25a329492","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}